JD Dodds aims to provide the best possible service across our wide range of property valuation and consultancy services. To achieve this aim, we need to make the most efficient use of all personal information that is provided by you to us on a confidential basis.
What is Personal Information?
Personal information is any information about a client or individual that identifies the client or by which the client's identity can be reasonably determined.
How do we Collect Personal Information?
Collection of personal information is essential for JD Dodds to be able to conduct its business of providing valuation and property consultancy service and advice. If we do not collect and make use of this personal information, we are unable to conduct business with you.
Where possible, personal information is collected directly from you or is provided to us by our instructing authority. Collection may also take place by:
In most cases we will require you to specifically consent to any collection, use or disclosure of your personal information by JD Dodds. Your consent will usually be required in writing but we may accept your verbal consent in certain circumstances. Sometimes your consent may be implied through your conduct with us, such as when instructing us to conduct a valuation or property consultancy matter.
How do we Use the Personal Information?
We use the personal information collected from you to:
We may distribute your personal information within our company and/or disclose it to other parties in connection with our normal business operations. However, we do not disclose any personal information for any other purposes without your consent unless required by law.
From time to time we may use your personal information to provide you with information about the state of the market.
If you do not want to receive any of this information, contact us at one of our offices. If you inform us that you no longer wish to receive information about the market, we will not send you any further material. You can however, change your mind about receiving this market information at any time - either way, you just need to let us know.
JD Dodds does not disclose your personal information to any parties outside JD Dodds for the purposes of allowing them to direct market their products or services to you.
Disclosure of Personal Information to Third Parties
JD Dodds may disclose your personal information in certain circumstances.
Sometimes we are required or authorised by law to disclose your personal information. For example, we may disclose your personal information to a Court in response to a subpoena.
Generally, we will not disclose personal information to a party outside JD Dodds, unless that party is contracted to JD Dodds to provide administrative services or activities on our behalf. In those circumstances that party is bound by the same privacy rules we follow. Some examples of parties outside JD Dodds to whom we may disclose your personal information and the reason for disclosure are:
Ensuring your personal information is up-to-date
We rely on personal information we hold about you to efficiently conduct our business of providing property and consultancy services. Therefore, it is important that the personal information collected is accurate, complete and up-to-date. If you think we have incorrectly recorded your personal information please contact us so we can correct that information.
Security of Your Personal Information
We take all reasonable precautions to safeguard personal information from loss, misuse, unauthorised access, modification or disclosure are taken as follows:
In most cases, a summary of your personal information held by us, such as your name and address details, contact telephone numbers, are freely available to you by calling one of our offices.
If you make a requests for more detailed personal information, for example, access to information held in archives, you may incur a fee to cover the cost of retrieval and the supply of this information to you.
All requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. Some requests for access may take longer than 30 days to process depending upon the nature of the personal information being sought.
JD Dodds may be required by law to retain personal information for a period of time after you have ceased your relationship with us.
JD Dodds is not always required to provide access to personal information upon request.
Access may be refused in a number of circumstances such as:
If access is denied, we will explain why.
A Commonwealth identifier is a Commonwealth Government or Commonwealth Government agency designated identification number such as your Tax File Number (TFN) or Medicare number.
JD Dodds does not use Commonwealth identifiers as a means of identifying the personal information that we may have collected about you.
If personal information concerns particular topics it is regarded as sensitive information.
Sensitive information can be information about:
JD Dodds does not collect this information.
Access via the Internet
The Internet has brought many improvements in the way JD Dodds is able to do business. JD Dodds is continually maintaining and upgrading technology and procedures in this respect to its online transactions. For more information about the JD Dodds website please visit www.jdd.com.au
JD Dodds retains the right to collect any information from any visitor to the JD Dodds web site typically but not exclusively for the better understanding of its visitors. For example, how often a visitor goes to a specific page can assist us in focussing our business to the interests and needs of our visitors. Any visitor to the JD Dodds web site who provides any information to JD Dodds agrees that JD Dodds has the right to use that information and the information provided by the visitor shall be deemed to be non-confidential. JD Dodds agrees not to knowingly give any information provided by any visitor to a third party.
JD Dodds constantly reviews all its policies and procedures to keep up-to-date with changes in the law, technology and market practice.
Concerns or requests for access?
If you are not satisfied with the result of your complaint to JD Dodds, you can refer your complaint to the Federal Privacy Commission, who can be contacted:
Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042